Terms

1. General

These terms are an agreement between [Full legal name of the company] (“Simple Telecom”, “we”) and the person using the platform (“Customer”, “you”).

By signing up or starting to use the service, you confirm that you have read and accept these terms. If you act on behalf of a company, you confirm that you are authorised to do so.

2. The service

Simple Telecom provides a platform for sending messages via SMS, WhatsApp, Viber, Telegram, RCS, email and voice calls, together with an API, a dashboard and reports.

Delivery through third-party channels depends on the rules and technical capabilities of carriers and messaging platforms.

3. Your account

You are responsible for providing accurate information at sign-up, for keeping passwords and API keys safe, and for all activity carried out through your account.

4. Sending rules

You only send messages to recipients who have given consent, where the law requires it.

You must not send spam, fraudulent or misleading messages or unlawful content, or impersonate anyone else.

You follow carrier and messaging platform rules, including sender registration and template requirements.

We may suspend sending if there are signs that these rules are being broken, and we will let you know.

5. Prices and payment

Message prices depend on the channel and destination and are shown in your dashboard or contract. Payment is [prepaid / postpaid]in [currency].

We may change prices with at least [notice period]notice. Price changes by carriers may apply from the date they take effect.

6. Availability

We aim to keep the platform available [level, e.g. 99.9%] of the time each month. Planned maintenance is announced in advance.

7. Personal data

For recipient data, you are the controller and we process it on your behalf. See our Privacy Policy for details.

8. Liability

We are not liable for failures on the side of carriers or messaging platforms, or for the content of messages you send.

Our total liability is limited to the amount you paid in the [period] before the event causing the loss, unless the law provides otherwise.

9. Confidentiality

Neither party discloses confidential information received from the other to third parties, except where required by law.

10. Term and termination

These terms apply for as long as you use the service. You can stop at any time; any unused balance is refunded [refund procedure].

11. Governing law and disputes

These terms are governed by the law of [country]. Disputes are first resolved through negotiation and, failing that, by [court / arbitration].

12. Changes to these terms

We may change these terms with at least [notice period]notice. By continuing to use the service after the changes take effect, you accept the new terms.

13. Contact

[Full legal name of the company], [registered address], info@simpletelecom.com.